Contact Us.

We're here to help.

How can we help?

  • What are the benefits of a Premium Membership?

    As a Premium user you will be able to unlimited download resources on Creatily Market.

    At now we have 5000+ premium design templates available to download, and 100+ templates added every week.

    As a Premium user you will also have access to our new Premium content, which are exclusive resources created for you! 

    As a Premium user, you also can send request to our Creators to create products for you. 

     

  • Is my subscription plan automatically renewed every month?

    Yes. Your subscription plan will renew automatically unless you cancel this option. To cancel the automatic renovation of your plan and avoid future non-desired payments you must cancel your subscription from your user’s profile or Contact Us.

    Please make sure you do this after you have received a message from Creatily  confirming that the payment of your purchase has been successfully completed, otherwise you will cancel your subscription completely.

  • Can I cancel my plan and order a refund of my purchase?

    Yes. Once your Premium Membership has been activated you will have a 7 day period to order a refund of your payment. You may request your refund contacting us through creatily@thinkdigital.com.vn